The Transcription Service Provider, Inc. Privacy Policy
General information
The Transcription Service Provider, Inc. and its subsidiaries ("TTSP") provides this Privacy Policy ( "Privacy Policy") to help you understand how we collect, use and disclose information, including personal information that you may provide to us or that we may obtain as our products and services are used. We may update this Privacy Policy from time to time, so please check back with us periodically. This Privacy Policy applies to www.thetranscriptionservice.com, www.wavescribe.com, www.wavescribe.net and other associated web properties (the "Website(s)") and to certain TTSP products, and services, including those for consumer use ("TTSP Products"). This Privacy Policy explains TTSP's information practices including:
• How TTSP uses the personal information you share with us and that we learn about you because of our relationship.
• What personal information, if any, TTSP may share about you and the conditions we use to protect your information if it must be shared.
• Other things you should know about privacy and TTSP.
"Personal Information" includes information that alone or when in combination with other information may be used to readily identify, contact, or locate you or a specific individual.
Collected information and usage
By using the Website or TTSP Products, you consent to the collection and use of your Personal Information by TTSP consistent with applicable data protection law and this Privacy Policy which is expressly incorporated into any applicable Website or TTSP Product Terms of Use or End-User License Agreement. You also represent to us that you have any and all authorizations necessary to use these TTSP Products including using them to process Personal Information. TTSP collects and uses the information you provide to us, including information obtained from your use of this Website or a TTSP Product. We may use or share Personal Information (e.g., name, address, telephone number, email address, and location) where it is necessary for us to complete a transaction or do something that you have asked us to do. Also, we may use the information that we collect for our internal purposes to develop, tune, enhance, and improve our products and services, and for advertising and marketing consistent with this Privacy Policy. By using TTSP products and services, you acknowledge, consent and agree that TTSP may collect, process, and use the information that you provide to us and that such information shall only be used by TTSP or third parties acting under the direction of TTSP, pursuant to confidentiality agreements, to develop, tune, enhance, and improve TTSP services and products. TTSP will not use the contents of any communications provided to us through your use of TTSP Products for any purpose except as set forth above. TTSP collects and uses information from you in several ways:
Website or TTSP Product Usage. TTSP (or TTSP vendors and suppliers) may observe your activities, preferences, and transactional data (such as your IP address and browser type) as well as related usage behavior depending on whether you are using our Website(s) or a particular TTSP Product. We may use this data for any purpose unless we tell you otherwise in connection with a particular Website(s) or product. While we may collect or log this information, we do not identify you or match this non-Personal Information with your other Personal Information unless or except if we believe doing so will help us better respond to a request you have made. Where such non-Personal Information is linked to your Personal Information we will treat such information as Personal Information. For clarity, when we refer to usage of Website(s) or TTSP Product Usage Data in this section, we do not mean the contents of your voice data or text and related data derived from the contents of your communications using TTSP Products. For information about specific TTSP Products, please see specific privacy notices directed to such products.
TTSP Product Usage. Certain TTSP Products and Services require you to enter Speech Data in order to receive an end product. These TTSP Products and Services collect and process the Speech Data you input to be processed by human language specialists. TTSP or third parties acting under the direction of TTSP, pursuant to confidentiality agreements, use the Speech Data to develop, tune, enhance, and improve TTSP services and products. TTSP will not use the contents of any Speech Data provided to us through your use of TTSP Products for any purpose except as set forth above. "Speech Data" means the audio files, associated text and transcriptions and log files provided by you hereunder or generated in connection with TTSP Products. Speech Data may include Personal Information.
E-Commerce. You may be asked to share Personal Information such as your name, address, telephone number, and email address when you make purchases, seek customer or technical support or otherwise interact with TTSP. When you shop online or buy direct from TTSP, these purchase transactions may be conducted through TTSP vendors and suppliers. Vendors and suppliers engaged by TTSP on behalf of TTSP may have their use of your Personal Information limited by this Privacy Policy, contractual restrictions, and applicable law. TTSP (through its vendors or suppliers) may limit the acceptance of orders to particular jurisdictions and as permitted by applicable law. You may also make purchases of TTSP Products; seek customer or technical support through TTSP's distributors or service providers. In these circumstances, the collection of your Personal Information may occur directly by the distributor or service provider or a third-party partner on their website(s), which will state the privacy policy or policies governing the collection of such information.
Product Registration & Technical Support. TTSP may allow customers to register products online or through similar ways. Personal Information or data provided for such purposes may be used to carry out the request, service, or agreement for which the information is submitted. With your consent, we may also use the information you provide in online registration forms to notify you periodically about important changes to the Website(s) or Application (such as a change to this Privacy Policy or notice of a security breach), new TTSP products and services, and special offers and promotions that may be of interest to you. If you register, we may ask for, among other things, your name, address, email, telephone number, type of product purchased, or other product-identifying information.
Failure to register any TTSP product will not diminish the rights you have under the applicable product warranty.
Online Promotions, Contests and Sweepstakes. You may be asked to provide an email address or screen name, or other Personal Information, for entry into a particular promotion, including sweepstakes and contests, so that we can let you know if you won a prize. The specific rules and regulations governing the particular promotion, contest or sweepstakes will vary and your participation constitutes your agreement to abide by those rules and regulations. Certain promotions, contests or sweepstakes may be run by a TTSP service provider or vendor or co-branded with one of our partners. In these instances the collection of your Personal Information may occur directly by the service provider or vendor or a third-party partner on their website(s). The promotion will state the privacy policy or policies governing the collection of such information if they should differ from this Privacy Policy.
Children. The TTSP Website(s) and TTSP Consumer Products are not directed at children. If you are under 18 or otherwise would be required to have parent or guardian consent to share information with TTSP, you should not send any information about yourself to us. As required by law, if a person under 13 submits information through any part of a TTSP Website(s) or a TTSP Product, and we learn the person submitting the information is such a child, we will attempt to delete this information as soon as possible.
When TTSP may share collected information.
As mentioned in the beginning of this Privacy Policy, TTSP may share Personal Information within TTSP to fulfill its obligations to you and operate its business consistent with this Privacy Policy and applicable data protection law. In addition to what is expressly stated in this Privacy Policy, we may also share your Personal Information with third parties in the following situations:
TTSP Affiliates, Vendors and Suppliers. TTSP works with many affiliated third parties, vendors, distributors, and suppliers. To the extent it is necessary for these groups to provide their products and services to us and provide products and services you have requested, these third parties may have access to or process your Personal Information. TTSP may also sometimes permit our authorized service providers to have access to aggregate statistics about our customers, sales, traffic patterns, and related Website(s) or Application information. These transfers of aggregate statistics do not involve Personal Information or data.
Recruitment and Job Applications. Residents of the United States may provide us with Personal Information through our Website(s). Personal information such as that contained on a resume or curriculum vitae may be submitted in connection with a job application or inquiry. We may use this information throughout TTSP (worldwide) for the purpose of employment consideration or your inquiry. We may keep your information on file for future consideration.
Enabling Services. TTSP offers a variety of services and functions through its Website(s) ("TTSP Services"). Personal Information that is collected through a Website(s) may be used and/or disclosed to third parties in order to enable us to provide TTSP Services. For example, the TTSP Website(s) may allow you to interface with a third party website(s) or application. To facilitate that connection, we may use your Personal Information and/or disclose your Personal Information to third parties.
Public Areas. Any information disclosed in public areas of a TTSP Website(s) or to the extent possible in a TTSP Product or other website(s) (Facebook, YouTube, Twitter, etc.) will become public information. We cannot control the use of information disclosed in public forums, such as forums, bulletin boards, blogs, chat rooms, and networking functions of mobile-device applications. You should exercise caution when disclosing information in these public areas, and be careful how you disclose your Personal Information. Content posted in public areas of the TTSP Website(s) or TTSP Products, including advice and opinions, represent the views and is the responsibility of those who post the content. TTSP does not necessarily endorse, support, verify, or agree with the content posted.
Mergers, Acquisitions, and Insolvency. If TTSP should ever file for bankruptcy or merge with another company, or if TTSP should decide to buy, sell, or reorganize some part or all of its business, TTSP may be required to disclose your Personal Information and Speech Data to prospective or actual purchasers in connection with one of these transactions.
As Required by Law and Other Extraordinary Disclosures. TTSP may be required to disclose your Personal Information and Speech Data if it: (i) believes it is reasonably necessary to comply with legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirements of any governmental authority, (ii) would potentially mitigate our liability in an actual or potential lawsuit, (iii) is otherwise necessary to protect our rights or property, or (iv) is necessary to protect the legal rights or property of others.
Security.
If TTSP learns of a security system's breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using this Website(s) or a TTSP Product or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this Website(s) or TTSP Product. TTSP may post a notice on this Website(s) if a security breach occurs. If this happens, you will need a web browser or mobile device enabling you to view the TTSP Website(s) or Application. TTSP may also send an email to you at the email address you have provided to us in these circumstances or communicate with you by other means if we can. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
Links to third-party website(s) and co-branded website(s)
This Website(s) or TTSP Product may contain links to third-party website(s), however, please be aware that TTSP is not responsible for and cannot control the privacy practices of these other website(s). We encourage you to read the privacy policies for these other website(s), as they may differ from ours. This Website(s) or TTSP Product also contains links to co-branded website(s) that may display TTSP's logo and trademarks but which are maintained by third parties. Such website(s) may be identified by the fact that they do not display a "thetranscriptionservice.com" URL. Please read the privacy policy on the co-branded website(s) for the applicable privacy practices relating to personal information collected via that website(s), as it may differ from this Privacy Policy.
This Privacy Policy applies solely to information collected by TTSP on its Website(s) or through TTSP Products.
Special notice to international visitors and customers
Because TTSP operates globally, we may transfer your Personal Information and Speech Data within our global operations to fulfill our obligations to you, but always subject to the limitations of applicable data protection law and this Privacy Policy. Privacy laws differ across the globe. To help visitors whose native language may not be English understand our privacy practices, we may provide special information on our Privacy Policies that may be applicable to these visitors in different languages. TTSP entities outside the United States may have supplemental privacy policies that may apply in those countries.
If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, including those whose privacy laws may be more strict than U.S. law, please note that you are transferring your personal data to the United States to TTSP. By providing your personal data you consent to that transfer and processing.
Marketing communications.
When you provide TTSP with Personal Information, we may communicate with you using the information you have given us to provide you with information we think may be of interest to you.
Your California Rights
California Civil Code Section 1798.83, permits California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, we currently do not share any personal information with third parties for their direct marketing purposes. You may choose to opt-out of the sharing of your personal information with third parties for marketing purposes at any time by submitting a request in writing to Privacy Compliance— The Transcription Service Provider, 17100-B Bear Valley Road #189, Victorville, CA 92395 or by emailing us at privacy@thetranscriptionservice.com. It is important to note that this opt-out does not prohibit disclosures made for non-marketing purposes or for purposes of assisting us with our own marketing.
Cookies
TTSP uses "cookies" to help personalize your use of our site, including for storing user preferences, such as your language preference. A cookie is a text file stored on your computer. Cookies store bits of information that we use to help make our site work. They can't run any code and don’t contain viruses. No one can read our cookies except us.
Information About Cookies. A cookie is a text file stored on your computer. Cookies store bits of information that we use to help make our site work. They can’t run any code and don’t contain viruses. No one can read our cookies except us.
How We Use Cookies. TTSP uses cookies to improve your experience on this site; some are essential to the proper function of this site. We also use cookies to help us understand how people use our site and to serve TTSP ads when you visit other sites.
Types of Cookies We Use
• Security: These cookies allow us to secure access to your account
• Preference: These cookies are used to store your preferences like language choice and display of job search results
• Analytics: We track site traffic patterns so we can identify popular site content and potential site problems
• Advertising: We use non-identifiable information about you to
show you advertising on our site
Your Choices Regarding Cookies. You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you clear your cookies, you will need to opt out again. If you use a different computer or browser, your choices will not be carried over.
TTSP adheres to the Self-Regulatory Principles for Online Behavioral Advertising from the Digital Advertising Alliance. You can opt out of targeted advertising by third parties by setting your browser to decline third party cookies. You can also delete the advertiser’s cookie each time. Many of the third parties are members of the Network Advertising Initiative. You can opt-out of targeted advertising by all NAI members by visiting the NAI site.
Enforcement and more information
If you would like to contact us directly about our privacy policy, please contact us at privacy@thetranscriptionservice.com for more information. When TTSP receives formal written complaints related to personal information and privacy matters, it is TTSP's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between TTSP and an individual.
Changes to this privacy policy by TTSP
If in the future we change our Privacy Policy, we will post the new Privacy Policy on this Website(s) or Application. We reserve the right to change this Privacy Policy in the future. Your continued use of this Website(s) or TTSP Product following a change in the Privacy Policy represents consent to the new Privacy Policy to the fullest extent permitted by law. We encourage you to periodically review this Privacy Policy.
Contacting TTSP
If you have any questions, comments, or concerns about this Privacy Policy, please email us at privacy@thetranscriptionservice.com or write to us at:
The Transcription Service Provider
17100-B Bear Valley Road #189
Victorville, CA 92395
United States of America
Attention: Privacy Compliance
Updated: February 2019
